Matter is a new kind of factory, designed for the web and built for independent designers and creative businesses. Based in Brooklyn, we specialize in small-batch production of metal parts using 3D printing and rapid molding.
We built Matter for makers like us, but it's a good fit for anyone trying to grow their product-based business. We specialize in production runs between 10 and 1,000. For one-offs and custom orders, we'd recommend Shapeways, and Maker's Row is great for larger orders.
There are a number of ways digital production can help your business - but the two main reasons we find designers use Matter is that they can save time and energy in replicated their designs and they can improve their pieces in ways that would be hard to do otherwise.
Our minimum order size for batches is only 10 units with significant price breaks between 20-500 pieces. In addition to small-batches, we offer a prototyping service for production samples and custom designs. For orders above 100 pieces, get in touch and we can get you a custom quote.
Our pricing is always broken down by unit, with all set-up costs built into the cost. We do this so that you see your costs the way your customers do, making it easier to set your prices. For people who prefer to get more granular, we've put together a cost-breakdown.
Getting a quote for a new project is fast and easy. Just visit our pricing page and plug in your project details — like weight, material options and quantity — and we will generate an instant quote for you. If you have a 3D model (STL or OBJ) you can skip that step entirely and upload it directly to the site for a real-time quote and realistic rendering. If you’d prefer talk to a member of our team you can select the live chat option in the header or book a consultation here. For orders above 100 pieces, get in touch and we can get you a custom quote.
Yes. As volume increases, our costs decrease and we pass those savings on to you. While it varies by material and design -- costs decrease by 5-10% per interval of 50. For orders of more than 100 units, you can contact us for a custom quote.
No. Every file needs to be printed separately, which means it costs us the same as printing two separate files. This is not just true for Matter, but anyone who uses 3D printing as part of their production process. Keeping our costs aligned with our prices is how we keep prices low, transparent, and fair.
Yes. Different sizes require us to make different models which cost as much for us to make as completely different designs. For rings in particular, many of our designers create adjustable designs or order larger sizes that they can resize by hand.
Every product we make is manufactured in the United States, with most of the work being done at our New York City factory and by our partners in New York’s famous diamond district. We are deeply committed to American manufacturing and transparency around our supply chain. If you have any questions about how or where our products are made, just ask!
Production begins at our factory in Brooklyn, where all printing and cleaning are done. The patterns we print are then sent to a small group of trusted partners who take on different parts of the production process. We oversee the whole production process and every part comes back through our factory for quality control before being sent out to you.
Turn around time for samples is 8-12 business days while batches are 15-20. While we strive to meet these estimates on every order, certain designs and material selections are more prone to delays than others. If you’re under a tight deadline, we recommend speaking with a member of our team who can walk you through your options.
If your order is delayed for any reason you will receive an email with an explanation and link to our site where you can track your order’s progress online.
Yes! Anything you make through us remains yours, including any CAD or design work we do for you. We’ll never reproduce your work without your permission or share photographs of it being made.
While there is no absolute way to prevent against intellectual property theft, we believe we’ve gone further than anyone in the business to make sure your designs stay yours. For starters, we’ve developed an encrypted file format that makes models harder to hack. We do all printing in-house so that our vendors never have access to the original files, and we only work with vendors that are local and that we vet.
We currently only offer shipping in the US and Canada but will be expanding soon. Sign-up for our newsletter to get notified when we open it up to you.
Yes. We offer next-day, priority shipping across the US and same-day delivery to locations in Manhattan, Brooklyn, and Queens. You will be prompted to select your prefered shipping option during the checkout process.
We’re currently experimenting with drop shipping for designers in the continental US. Participation is limited, but we’ve still got a few spots left for the holiday 2014 season. If you’re interested, send us an email.
Yes. If you order through our website, you’ll get an email with a tracking number as soon as your item ships.
Yes. All packages are insured through USPS for the full amount of the order.
Because all orders are custom made, we can not accept returns in most cases. We encourage designers to order a sample before each run to ensure they’re happy with the options they’ve chosen.
While we inspect each piece before shipping, defects occasionally slip under our radar. In the rare case that this happens, we’ll swap out the bad parts for good ones and give you a discount on your next order.